坐标：Watford WD25 7GR
公司：ASOS
职位：Chinese Speaking Advisor
性质：Full time
申请方式：阅读原文，点击链接申请。（如果链接打不开，请联系小编哟）
About ASOS
ASOS burst onto the scene in 2000 and now has 9 country-specific websites, shipping to 240 countries.
Our Head Office is based in London, along with several other key offices located around the globe, including the US, France, Germany and Australia. We have 80,000+ product lines with 3,000+ being added every week. We have over 3.2 million visits daily and over 13 million active customers.
Our ambition is to be the world’s no.1 online fashion destination for 20-somethings, therefore it is vitally important to us that we continue to attract top talent across the globe to help us realise our goals.
About this Position
Customer Care is a 24x7 operation, 365 days a year you will be expected to flex days and time of day in addition to working extra hours particularly during peak trading periods.
ASOS Customer Care is a global operation servicing a rapidly expanding customer base. The speed and quality of our Customer Care and the after-care experience is core to our brand proposition. Whilst being a global operation our promise to customers is that their experience will be personalised, friendly and feel local. Customer Care is a 24x7 operation, 365 days a year - it is a dynamic multi-lingual and multi-channel environment.
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What you’ll be doing…
Working primarily with the team of Customer Care Specialist Advisors - building a team within Customer Care to be part of our International Centre of Excellence. You will also work closely with other teams within Customer Care including Transformation, Real Time, Profit Protection and Customer Experience.
To ensure customers queries are answered with the aim of a first time resolution
To ensure that queries are responded to within our agreed response time
To ensure the best Customer Care experience is given to all customers
To achieve KPI’s whilst maintaining excellent quality
To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
To handle high-level customer escalations
You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
On-going language support for our outsource centre to quality monitor advisor responses and CSAT results Become a virtual member of the Customer Care Transformation Team, handling translation requests for advisor & customer FAQ’s and training and process documents
Work with our Implementation Team to test new and existing Customer Care processes
We’d love to meet, someone who has…
Proven previous experience in a Customer Care role (face to face or in a contact centre)
Good PC & typing skills
Fluency in Chinese and English
Excellent written and verbal communication skills
Able to work in a team
Good attention to detail
Flexible to work shifts
What’s in it for you…
Generous salary, bonus and pension matching
Great development programmes
Amazing offices and great culture
25 days holiday plus one extra day for your birthday
Subsidised canteen
Huge staff discount and regular sample sales
Life Insurance, medical care ect
And tons more…
职业咨询猎头公司
英国 / 澳洲 / 美国/ 加拿大
华人职场
（微信：IDEABOXESUK 或 长按下方二维码识别）
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