Key Responsibilities

• Monitor student satisfaction and communicate with providers to ensure an excellent level of service is provided at all times

• Ensure Host family compliance with the terms and conditions of the Host Family agreement

• Deal with payments and invoices

• Build strong relationships with Britannia colleagues

• Communicate with relevant colleagues on a regular basis to understand the needs of each part of the business in terms of accommodation requirements now and in the future

• Advise relevant colleagues and Britannia Management on availability of accommodation in a timely manner to ensure voids are minimised but also to ensure there is sufficient availability

• Communicate with colleagues on a regular basis regarding student requirements, paying particular attention to any welfare issues and ensuring that information is passed to the relevant person as a priority

• Make accommodation bookings on behalf of Britannia

• Keep accurate records of all accommodation bookings

• Oversee the residence allocation to ensure that voids are minimised and that enough rooms are available throughout the year to maintain the bookings pipeline

• Place students in residences, homestays or independent living facilities as per their requirements

Admission

• Process Enrolments from Educational Agents worldwide

• Record student information in our database;

• Maintain proactively an accurate and efficient information flow between Britannia Sales Staff, Agents and School’s management

• Provide both administrative and sales support to the Agent Sales department and the agents themselves throughout the sales process

• Interact with the schools to ensure that complaints are dealt with efficiently and sensitively, pursuing a positive outcome at all times

• Assist with proof reading and translating when necessary

• Work with key team members in a cross-departmental team (e.g. Sales)