Company Overview

Vodafone Group Enterprise is our Global organisation, committed to providing innovative products and services to enable multi-national organisations to stay agile and competitive - wherever in the world they do business.

Within this sits Vodafone Global Enterprise, which today delivers managed, total communications solutions to over 1,700 large global organisations. Our innovative products and services help them stay agile and competitive – right across the world.

The Career Opportunity

As Regional Account Manager (RAM), you will be accountable for leading accounts and managing regional customer relationship for multiple nominated Vodafone Global Enterprise customer accounts, HQ’ed in Asia, across Vodafone operating companies, affiliates and partners in the Europe. You will drive profitable revenue contribution and increased market share from integrated products, services and mobile solution offerings.

 

This a home based role that requires travel

Key Responsibilities Include

• Responsible for managing account portfolio of up to 15 Outbound accounts  and the delivery of profitable, long term business of those accounts to Vodafone

• Establishes appropriate relationships with customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers

• Work with relevant VGE Account Teams (GAMs / NAMs) to agree sales strategy and responsibilities within each account and to develop action plans to ensure account strategies are executed upon

• Inputs to decisions on new propositions, product mix and services for customers to identify cross sell and up sell opportunities for fixed and mobility services specific to customer industry

• Work together with GAMs & NAMs to ensure account strategies are understood and actioned for assigned accounts

• Operate with the highest levels of communication skills, converse professionally and with empathy with an emphasis on owning and solving customer issues whilst building excellent rapport to ensure the customer experience is maximised

Essential

• Extensive track record of global accounts / enterprise solution selling within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors)

• Chinese speaking is a pre-requisite

• Extensive selling to Chinese based customers headquartered in China especially selling to ‘State Owned Enterprise” is a preferred

• Having existing customer’s contact and local network is essential

• Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.

• Experience in complex change management in a technological context

• Team player, strong influence and relationship management skills, customer centric

• Strong communication and decision making skills – ability to balance conflicting interests

• Strong self-starter who operates well in less structured work environment