Hemmersbach specialised in cross-border infrastructural services for the Information Technology (IT) industry. With over 2,000 permanent employees in 30 subsidiaries we offer our services worldwide in more than 192 countries.

We currently require a Deskside Support Engineer for a permanent role based on our client’s site in Edinburgh, you will be required to ensure that all logged IT fault calls are responded to and completed within a timely and professional manner and is in accordance with service level agreements with our clients.

-   Opportunity to join a fast-growing international company

-   Ongoing training and opportunities to complete accreditations

-   Minimum of 2 years’ experience in a Deskside Support Engineer role (essential)

-   Fluent in Chinese (essential)

-   Experienced in providing technical desktop and application support to staff

-   Solid knowledge of IT Infrastructure & operating systems

-   Experience in resolving issues with MS Office and Windows OS

-   Blackberry / iPhone / iPad support / Android / Windows phone (end User devices)

-   Knowledge Anti-Virus

-   Tape Management

-   Printers and Print Servers (set up and administration) (Desirable)

-   Knowledge of server back-up tools and procedures (But not essential)

-   Knowledge of Audio / Video conference set up and support (Desirable)

-   Strong inter-personal and communication skills, communicating with diverse customers of varying levels of IT experience

-   Able to work under pressure

-   Flexible and able to adapt to changing priorities and coverage hours

-   Strong service and customer ethic

-   Conscientious and motivated, capable of working with minimal supervision