Dentons is always looking to invest in the highest-quality talent, recognising that our success is built on the diverse and unique strengths of each of the members of our Firm.

Dentons is the world's first polycentric global law firm. A top 20 firm on the Acritas 2015 Global Elite Brand Index, the Firm is committed to challenging the status quo in delivering consistent and uncompromising quality and value in new and inventive ways. Driven to provide clients a competitive edge, and connected to the communities where its clients want to do business, Dentons knows that understanding local cultures is crucial to successfully completing a deal, resolving a dispute or solving a business challenge. Now the world's largest law firm, Dentons' global team builds agile, tailored solutions to meet the local, national and global needs of private and public clients of any size in more than 125 locations serving 50-plus countries.

www.dentons.com.

Our team of business services staff play a significant role in the success of Dentons, and we recruit staff into a wide variety of areas. Here, we look for focused, flexible individuals from a variety of backgrounds who are team players. Previous experience within the legal sector is not essential. We want to give everyone the opportunity to develop his or her potential fully and, therefore, provide support, training and encouragement to members of staff at all levels.

A pioneering role in the world's largest law firm.  You will be responsible for helping to build a global key account program that integrates with regional and in country key client programs.  You will need to deliver the infrastructure, insight, guidance and support that partners and regional leadership need to develop their key client relationships.  You must be able to think strategically and commercially and deploy tactically with regard to the infrastructure you will need to build to deliver growth in client revenues. Critically, you must be able to inspire others with your enthusiasm, passion and dedication to the client program and our firm goals. 

To develop an infrastructure that supports the growth of the key client program, this is likely to include:

·Best practice in planning, contact matrices, market analysis/intelligence, added value offering, bid proposition for clients in global panel arrangements, client feedback

·Use of CRM systems in key client relationships

·Support client listening initiative in support of the key client program

·Supporting appropriate accountability processes

·Product analysis – how to match the services we have to our key clients

·Where dedicated key client resource is not available, providing training/support/insight/infrastructure to enable lawyers and others to provide key account management 'lite' support

·To support the selection and evaluation of clients for key account programs

·To create appropriate documentation and ensure availability via the global portal

·To develop appropriate mechanisms whereby centrally generated thought leadership is used to enhance our brand and levels of engagement with key clients

·To deliver 'town hall' program to draw together the global key client community

·To devise reporting metrics to evaluate success of overall program

·To work with existing team members and partners to leverage ideas across regions– including best practices in client reporting, client-specific newsletters, training and event schedules and offerings, Dentons Direct (our extranet platform that brings together knowledge, precedents, events, deal room access, key document identification, KPI/financial information, relationship insights)

·Strong client relationship management experience in a law firm or professional services environment

·Familiarity with client listening/feedback surveys and methodology

·Financially astute and able to adapt service delivery models to improve profitability

·Culturally sensitive

·Strong client service ethos

·Must be able to demonstrate strong creativity and project management skills

·Must work well under pressure

·Strong management and people skills

·Excellent writing skills and attention to detail

·Track record in delivering revenue growth