·Understand the importance of customer service

·Use best judgment in all customer service matters to quickly resolve and address any customer complaints

·Provide a superior level of prompt, efficient, and courteous customer service

·Demonstrate the ability to learn detailed information about multiple brands and apply the knowledge to assist customers based on their needs

·Accurately process payments by totaling purchases; processing cash, credit cards, and correctly operate the cash register system

·Maintain store and product layout, provide suggestions for merchandising

·Perform all regular cleaning activities and other tasks that are included on job assignments

·Contribute to team efforts and attend all mandatory training meetings and PK sessions

·Sell using the Amer Sports Retail selling system

·Leadership and Development

·Maintain an open and positive relationship with Store Management team

·Be a collaborative, dependable, and respectful; communicate positively regarding store management and company strategies

·Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

·Participate in store events

·Maintain store security including building security and cash handling

·Communicate with customers on warranties, damaged and defective goods in a timely and accurate manner

·Perform physical inventory and follow all inventory procedures

·Maintain store stock levels on the floor and in the stockroom

·Work in conjunction with Community Marketing Leader to execute store events which support the company mission and increase community involvement

·Participate in planning and attending events both in the store and offsite

·Ensure that the store is utilizing local social media in alignment with company expectations

·Ensure that the store is in compliance with all Provincial and Federal laws, including wage and hour, human rights and equal employment opportunities

·Maintain safe working conditions for employees and customers

·Resolve safety concerns quickly

·Ensure store security from internal and external theft and know proper apprehension and prosecution procedures for your area and per the company guidelines.

·Fluency in Mandarin (or Cantonese) to assist with our International clientele