·Somebody who is strong at managing KPIs and deliverables as is expected in any sales and service organization

·Very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them

·Somebody who enjoys working with people, outgoing, fun-loving and with a positive attitude

·Dynamic, energetic and team spirited

·Possess strong focus on customer experience; deliver high quality standards and service level to serve the existing & potential customers within the trading area and vicinity of RC.

·Work with HRC to increase the DiGi's market share and to meet set target for postpaid and broadband through aggressive retail marketing and local store marketing efforts.

·Work with Head of Retail Centre (HRC) and the relevant departments for formulation, implementation and monitoring of the retail marketing efforts and local store marketing (LSM) plans to drive traffic into RC.

·Work with HRC to mount out-door sales activities within the trading areas of RC and or participate in road-shows to drive sales.

·Gathering of competitors' market intelligence and recommend action plans for escalation to HRC for resolution.

·Work with HRC for staff recruitment, in-store training, grooming, development and motivation: identify strengths and development areas of each individual staff, provide regular coaching and feedback, motivate team and guide them to achieve targets / KPIs, support staff in training and development needs and counsel staff on disciplinary problems.

·Ensure that all operations in the DiGi Centre are in compliance with the company's direction, goals, values and standard operating procedures and ensure staff represents the DiGi brand, values at all times and high morale amongst staff is maintained.

·Involve in budget planning and manages manpower planning and scheduling, floor management, staff productivity and efficiency and manage costs/expenses incurred by the RC.

·Ensure store front, technology display content & POSM displays are current, accurate and aligned to DiGi and marketing campaigns. Ensure timely dissemination of marketing campaign information (services, products, campaign period, USPs, pricing, marketing plans, policies and procedures to staff.

·Responsible for all company assets (handsets, accessories, SIM card, cash floats, daily collections) are properly controlled, reconciled, documented accurately and updated in a timely in the systems so that there is no loss, fraud or abuse.

·Continuously reviews feedback from customers, current processes, systems, SOP to enhance the customer experience and service delivery for our customers and potential customers.

·Ensure that RC is a reflection and represents the DiGi brand and the organization at all times.

·Ensure scheduled and proper maintenance is arranged and carried out for the outlet (e.g. signage, store front, lighting) and DiGi properties (e.g. laptops, furniture, kiosks, video wall, touch screens).

·Presents RC and staff performance and an active participant in monthly meeting: covers KPIs, impacts, challenges, key action plan and corrective measures, forward planning, future plans.

·Back-up OpS for another RC as and when required.

·Candidates must have either a Diploma or Degree

·At least 3 to 5 years managing a retail outlet or branch operation

·You are able to work independently with minimal supervision

·You have strong people management skills

·You have experience leading, managing and developing a team of 10 to 15 staff previously

·Good communication skills and language proficiency in English and BM. Mandarin is an added advantage

·You are results and service oriented

·You are well groomed - neat & tidy, professional & possess a pleasant disposition

·You must be willing to be located at any DiGi Retail Centre assigned

·You must be able to work on a 6 day week (weekends and PH including) and long hours as and when required