MaritzCX started with the simple idea that businesses need more than scores and reports to meet their customer experience (CX) challenges in the 21st century – and that idea drove us to combine the deep expertise of a proven research leader with the speed and innovation of a modern tech startup. The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act on the experiences of every individual customer – across every touchpoint — live.

With MaritzCX, businesses constantly discover new insights about their customers. They always have instant access to the CX information and resources they need to drive organizational change. And they never have to guess about how to earn the loyalty of customers. That means banks can change policies and operationalize procedures that help them retain more customers. Car manufacturers can find better ways to serve their clients at the moment they purchase or repurchase. And companies around the world can create new value for customers and accelerate their organic growth.

MaritzCX is looking to recruit talented, articulate, client-focused Telephone Interviewers to work a variety of afternoon and evening shifts at our friendly Telephone Centre in Farringdon, City of London.

Candidates must speak and understand one of the following languages at native level:

English, Cambodian (Khmer), Arabic, Moroccan Arabic, Russian, German, Swiss-German, Austrian-German, Dutch, Afrikaans, Greek, Polish, Flemish, French, Swedish, Danish, Norwegian, Finnish, Czech, Russian, Hebrew, Japanese, Korean, Thai, Vietnamese, Cantonese, Mandarin, Malayalam, Tamil, Hindi, Turkish, Kurdish, Italian, Portuguese,Brazillian-Portuguese, Spanish and Catalan.

The role involves conducting customer satisfaction interviews by telephone with individuals around the world, gathering valuable information regarding products, services and experiences that will assist our clients in producing higher levels of customer service. There is NO selling involved.

Successful candidates will interact with the customer and record data through our CATI system (Computer Assisted Telephone Interviewing). To apply for this role, you must be comfortable with the operation of a personal computer as well as data entry processes and procedures.

A confident and professional telephone manner, can-do attitude, great communication skills and attention to detail are essential.

High-performing interviewers will also have opportunities to progress within the company.

Experience is preferred but not essential as full training is provided, and there is an immediate start for successful applicants.

Telephone Interviewers book shifts on a weekly basis, and we ask that you can be available for a minimum of four shifts per week.

Working from home (within the UK) may be available for certain projects.

Interviewer Pay Rates Per Hour (Excl. Bonuses)

·UK (under 21): £6.70 - £8.00

·UK (21 - 25): £7.05 - £8.00

·UK (25+): £7.50 - £8.00

·German/ Nordic / APAC: £8.40 - £8.75

·Arabic: £8.75

·All other international languages: £7.75 - £8.75