坐标：伦敦
公司： Tourico Holidays
职位：Client Services Agent Mandarin Speaker
工作类型： Hospitality
合同： 全职 （Full Time）
申请方式：请点击阅读原文（文章最底部左下角）
About The Company
Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel distribution company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises and transfers.
Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 39 offices worldwide with over 770 employees providing service in 30 languages.
Job description
Client Services, Customer Services, Call Center, Contact Center Agent, Operative
Are you the type of person that enjoys helping others? Do you feel the need to go above and beyond when dealing with consumer and client concerns? If so, Tourico Holidays would like to speak with you about open positions on our Client Services team. Our inbound Client Service positions is for a highly motivated, energetic, dedicated service professional. This goal-oriented individual is responsible for servicing clients of Tourico Holidays which includes but is not limited to online travel agencies and direct consumers in a fast paced, fun, call center environment.
This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently is necessary. Support is provided by telephone and email, in conjunction with front and back office computer applications, as well as Microsoft Office.
If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today! We want to use your talents and expertise as a Client Services Agent.
Primary Responsibilities
Enthusiastically engaging each caller and representing Tourico Holidays in a highly professional manner
Successfully and accurately answering client questions and provide appropriate additional information
Capturing accurate and legible documentation on all call activity in the Back Office system as required
Respond rapidly and accurately to on-line/email requests for information
Monitor bookings for processing of reservations, special requests, amendments, and cancellations
Escalate issues in accordance with Contact Center guidelines when necessary
Consistently maintaining departmental standards for quality
Achieving defined Service Level Agreements and Key Performance Indicator goals
Responsible to meet all company policies and procedures
Responsible to follow quarterly schedule and schedule changes based on call volume
Required Knowledge/Skills/Abilities
Strong customer service and listening skills
Required to speak fluent English and Mandarin
Languages preferred Spanish, Italian, French, Portuguese and German
Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
Persistent in ensuring issues are resolved accurately, effectively and timely
Ability to clearly and effectively maintain and update online documentation
Ability to follow precise direction consistently without continuous supervision
Detail-oriented and flexible
Flexibility to work overtime as required
Able to maintain focus and enthusiasm throughout shift assignment
我们旨在创造三赢局面，相信我，您不会失望。也请不要走开，因为这个平台需要与您一起携手！我们的梦想是建立一个英国最大最正规的职业平台，让每一个在英华人都有职场归属感。
嘘！我知道我们现在力量还很微薄，也有很多不足，可是梦想还是要有的！说不定通过努力就能实现呢！您说呢？期待您的关注与指导！更多详情及信息可登录ideaboxesuk官方网站http://www.ideaboxes.co.uk获取。
