We are a progressive footwear retailer and require a full-time Mandarin speaking Customer Service representative in our head office, who is willing to take responsibility and is able to meet their daily targets. The candidate needs to be dynamic, hard-working, fashion conscious and passionate about customer service. Self-motivation and good communication skills are essential. The candidate should be well versed with computers as the job requires an understanding of managing & processing the online orders, maintaining related records and data entry to online products catalogue.

-   Manage customer emails, calls and resolution of customer queries in efficient and timely manner

-   Taking responsibility to investigate issues to a satisfactory conclusion and communicating the result to the customer

-   Achieve individual targets and contribute fully to achieving departmental response time targets to queries

-   Accountable for all admin tasks to be completed accurately and on time, including; refunds, returns, customer escalations etc.

-   Liaison with Ebay and Amazon seller support to resolve customer issues / complaints, resolve product listing issues

-   Liaison with courier companies, resolving parcel delivery issues including filing claims for lost parcels

-   Monitor and reply customer feedbacks across all marketplaces

-   Process daily customer orders and returns ensuring all order and returns are processed within required timelines

-   Create product descriptions, images, and upload products across all online channels

-   Assist in creation and monitoring of marketing campaigns

-   If required, provide support to other teams

-   Liaising with our internal departments including the inventory management, the Warehouse, and order fulfilment to ensure that queries regarding deliveries and orders are resolved

-   Basic knowledge of MS Office (Excel, Access)

-   Customer services experience in an e-commerce background

-   Strong management skills, with excellent attention to detail and, can successfully manage multiple responsibilities simultaneously

-   Ability to work under pressure in a fast-paced environment

-   Full Chinese (Mandarin) language skills - Speaking and writing

The annual salary offered will be £22,880 for 5 days or £27456 for 6 days per week, based on your abilities and previous experience and your preference.

We believe in working hard and stay ahead of our competitors. Candidates who are consistent, punctual and hard-working, will be moved up in the business hierarchy and hence higher remuneration, as time progresses. Our business is growing rapidly and we have made it into the first Investec Mid-Market 100 list of fastest growing UK companies in 2015, and London Stock Exchange’s 2nd Edition of 1000 Companies to Inspire Britain , which shows the huge scope of career progression in our company. So if you think you have got what it takes, please feel free to contact us and send your CV and Cover Letter.

Please make sure you write the education level and current / last roll section of the form.

We prefer candidates who live near to our location.