Hologic, Inc. is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood and to aid in biomedical research. Hologic is also a leader in the development, manufacturing and sales of medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women. Our business is dedicated to impacting the lives of people across the globe through the early detection of disease, improved diagnosis and less invasive treatments.

As a result of our continuing growth, we now have an immediate requirement for a Customer Service Supervisor to join our business here in South Manchester on a Permanent basis.

-   Coordinate the order placement and logistics for instrument installations (B/H and Dx)

-   Review invoice queries working with the UKCS and AR teams during regular meetings, providing feedback and creating accountability within the two groups

-   Monitor and report on KPIs for phone calls, outbound shipments, collections, order entry, cycle times, credits, Siebel complaints, GHX

-   Analyse credit note reason codes to find root cause of persistent issues for feedback to CS team to drive accountability

-   Monitor UK outstanding H+ and allocating resource where necessary

-   Maintain continual dialogue with the Contracts and Sales teams to continue to reduce the number of outstanding items

-   Provide back up UK Sales Support and UK Logistics functions where required

-   Run the UKCS team rota to allocate resource appropriately to exceed these KPI targets

-   Provide continuous training to the team to improve knowledge on handling the shared inbox, orders, H+, Stock Sync, Returns

-   Highlight the consequences of errors to drive accountability for the quality of work produced

-   Identify and implement process improvements with the UK Customer Service & Logistics Manager

-   5 GCSEs A – C including English and Maths, additional qualifications preferable

-   High level of Excel knowledge including report generation, pivot tables, V look up 

-   Extensive Customer Service experience in a B2B environment

-   Logistical experience preferable (working with 3rd party warehouse operations)

-   Team leadership / supervisory experience

-   Experience in the Healthcare sector preferable

-   Assertive attitude, enthusiastic to learn, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet

-   Additional language (French, German, Dutch, Spanish, Portuguese, Italian, Mandarin) would be a plus

-   Ability to work under pressure to short deadlines

-   This role requires a CAN DO attitude, excellent team work, organizational skills and forward thinking

There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. 

Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.

We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future.