坐标：伦敦
职位：Application Support Analyst
性质：Permanent, Full-time
待遇：£25,000 p/a + Benefits
申请方式：阅读原文，点击链接申请。（如果链接打不开，请联系小编哟）
Job Description
- Application Support Analyst (Night Shift)
- Mandarin speaking Analytical Graduate - £25K + benefits
- FULL TRAINING PROVIDED AND GOOD CAREER PROGRESSION
- NIGHT SHIFT WORK REQUIRED - 22:00 - 07:00 Sunday to Friday
Role Description
Central London, Award winning IT Service provider looking for a strong analytical Graduate to join their team - you will receive full training to become an experienced IT Systems Analyst.
Ideally you will have an Engineering, Scientific, IT or Mathematical degree from a reputable university supported by Strong A levels in Maths and Science.
The position is highly customer facing - telephone, email and face-to-face. You will be dealing with Mandarin speaking customers on a night-to-night basis, so this role requires you to be Bilingual - English and Mandarin. Cantonese is also desirable.
This role is NIGHT shift - as you will be speaking to clients in Hong Kong and Taiwan (among other locations).
Responsibilities And Requirements
You must have excellent verbal and written communication skills and be able to build rapport/relationships with customers.
You must have strong analytical, problem solving and logical thinking skills in order to clearly explain issues and options to customers. You will be working with a range of accounts and must pay attention to detail and be able to effectively manage own time. Proficient computer skills such as Microsoft office.
You will be working as part of a team to implement system configurations, using technical skills and tools to configure the IT systems. This will include answering customer calls/emails, recording details on call logging software, investigating customer queries / issues and escalating complex issues to 3rd line support. You will also be trained in supporting existing customers, configuring IT systems to their specification and providing consultancy / analysis services.
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