Develop and meet Sales Plans and Initiatives

• Drive sales team to consistently achieve or exceed sales targets

  
  

• Maximize business opportunities by creating synergies and efficiency throughout the entire boutique including the Service Salon

• Partner with the Assistant Sales Manager to determine, communicate and monitor individual and team KPIs

• Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Brand Executives to leverage business analysis and opportunities

• Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy

• Partner with the Client Experience Manager to implement CRM strategies to improve new client acquisition and loyal client retention

• Actively promote networking activities including client events Manage and Develop team

• Motivate and support the overall sales staff

• Communicate strategic brand focuses

• Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices

• Perform administrative and HR tasks including but not limited to commission accuracy check, scheduling, payroll and overtime management

• Actively recruit and maintain talent pipeline

• Identify training and coaching opportunities for the sales team. Partner with the boutique management and the L&D Corporate Department in order to elaborate and implement the coaching and training plan

• Lead the performance management process through regularly scheduled individual meetings including biannual performance review

• Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees

• Responsible for creating a positive and united work environment amongst all staff Enhance the Client Experience

• Partner with the Assistant Sales Manager and Client Experience Manager to ensure that the sales team is consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism

• Partner with the Assistant Sales Manager and Client Experience Manager to ensure development of long term client relationships resulting in increased business opportunities

• Assist clients and sales team with the sales and service of Cartier products, as needed

• Model luxury experience behavior and maintain a regular presence on the floor Operational Support

• Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs

• Partner with the Operations Manager to ensure fluidity of operations

• Daily set up and break down of boutique for opening/closing, as needed Knowledge & Compliance

• Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values

• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)

• Possess a full understanding of the relevant marketplace and client demographic Brand Ambassador

Education:

• Bachelor’s degree in a business related field is a plus

• Additional language skills (Mandarin, Portuguese, Russian) are a plus Required Experience:

• A minimum of 5 years of management, especially in the field of luxury retail or hospitality

• Required experience in managing direct reports Technical skills / abilities:

• Must be available to work retail hours including weekends

• Previous experience with SAP is preferred

• Must be able to stand on feet all day Personal skills

• Strong leadership skills

• Ability to work in a fast-paced retail store environment

• Flexible mindset with the ability to embrace changes

• Excellent analytical, organizational, and interpersonal communication skills required

• Proactive approach to analyzing business and human resource needs.

• Ability to motivate and develop team as per Cartier's image