To assist in welcoming Chinese students to the university, the tutors will be the first point of contact for these new students on meeting them at the airport and then assisting with pastoral and cultural issues. The tutors will help the Chinese students to: settle into university accommodation; find their way around campuses; register on courses and halls; provide advice on local shopping/transportation etc. Night time working will be required depending upon flight arrival times.

The tutors will work closely with events office staff and Student Centre/Language Centre staff to ensure all necessary information is understood by the students – this will involve verbal and written translation in English/Mandarin. 

Team Specific

• Meeting students at the airport and escorting them to Avery Hill campus

• Checking into accommodation, issue keys, record keeping, Health & safety checks

• Escort students to other campuses as necessary

• Assisting with Academic and Administrative student inductions

• Liaison with Student centre services and Language centre + IO Preparation of hall student flats according to Humanities guidelines (place signs, guidelines booklets, train students re code of conduct and keep all signed documentation + electronic records)

• Assist with vacating students from flats at end of summer period

• Help liaison re any accommodation issues (repairs, breaks, security, discipline in specific student flats...) to assist with communication and ensure good order and

  student behaviour in halls as to minimise costs for School

• Liaison with Language Centre/ Accommodation/Teachers (to encourage appropriate sickness reports and authorised absence notifications so that UKBA guidelines are respected)/Student centre/Humanities colleague.

• Necessity to travel between two campuses on a regular basis, as required. Any other duties as required by services within time allowed

Essential Experience

• Knowledge of pre sessional process (selection, testing, course, student welfare issues, admin processes)
  

• Knowledge of student services and of both campuses (GM and AH)

• Understanding of student experience pre arrival in London highly desirable (with view to offer support and advice to new cohort)
  

• Mandarin speaker native only
  

• Demonstrable knowledge of specific cultural differences concerning student welfare (regarding visa, IELTS evaluation, English language testing...)

• Ability to offer interpreting and translation services verbally and in writing

• Understanding of International Office recruitment process in UK and China. Demonstrable knowledge of key partners.

• Full availability and willingness to live in halls at Avery Hill during full duration of contract.

  Skills

• Excellent communicator, excellent inter-personal skills and cross cultural awareness, accuracy, flexible, professional.

• Ability to cope well under pressure

• Team working skills

• Excellent organisational skills