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坐标：London, United Kingdom
公司：Booking.com Customer Service Center
职位：Customer Service Executive – Mandarin (Night Shift)
性质：Permanent, Full-time
申请方式：阅读原文，点击链接申请。（如果链接打不开，请联系小编哟）
As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.
This is a full-time (40 hours per week) position in scheduled 8-hour or 10-hour shifts on our Night Shift. The Night Shift runs from 22:30 to 09:00.
B.responsible
You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails
Deliver a high level of customer service;
Actively participate in various projects within the department;
Promote the Booking.com culture along with your colleagues;
B.skilled
Our ideal Candidate will have excellent communication and problem solving skills;
Takes responsibility and ownership;
Is passionate about helping customers;
Fluent in both written and spoken English and Mandarin;
Available full-time (40 hours per week) and flexible in work schedule;
In possession of a valid work-permit for the UK.
B.offered
Full-time (up to 5 weeks) paid training;
Work schedule 4-6 weeks in advance;
International working environment;
Convenient office location in London;
25 holidays per year (on full time basis);
Free meal every day;
Quarterly Bonus Plan – 12% of your salary, based on set targets;
Premium pay for certain hours worked at evenings and weekends;
Company
The hiring company Booking.com Customer Service Center (UK) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United Kingdom. Booking.com Customer Service Center (UK) Limited is looking for a Customer Service Executive - Mandarin (Night Shift). Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.
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