坐标：Basel

公司：VIKING

职位：Travel Concierge 

性质：Permanent, Full-time

申请方式：阅读原文，点击链接申请。（如果链接打不开，请联系小编哟）

You ensure fullest guest satisfaction, lead and accompany our guests on multi-day tours, manage arrangements and services, coordinate excursion activities, provide relevant information and in-depth knowledge of the destinations and organization of the program in accordance with the Viking China Outbound Standards.

•Organisationof arrivals and transfer to the Hotel and Vessel
•Ensuring smooth operation of transfers (transfer / luggage / times)
•Assistance to guests with lost luggage
•Coordination of airport representative and assisting with passenger travels
•Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires)
•Tour Director desk hours in accordance with the tour layout
•Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach
•Offer advice on food/restaurants, shopping, and activities during free time
•Receipt and handling of guest complaints & private guest excursions
•Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location

•Coordination of all excursions including audio equipment
•Instructing and briefing local guides prior to excursions
•Accompanying of all excursions and walks (with or without local guides)
•Controlling and monitoring of implementation and quality of the excursions

•The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
•The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
•Conduct and appearance in accordance with the rules and regulations of Viking China Outbound.

•Graduated education within hotel / tourism industry
•Min. 2 years professional experience in a management position / tour guidance
•International experience / experience on land tours is an asset
•Excellent Mandarin and English skills, other foreign languages are an asset e.g. German
•Service oriented and guest focused
•Must work independently
•Excellent management,  communication skills
•Positive personality, friendly and neat appearance
•Stress resistance, flexible, problem-solving skills