《英国专场》国泰航空公司诚聘:Manager on Duty,IDEABOXES微信公众号文章

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坐标：Manchester, GB

公司：Cathay Pacific Airways

职位：Manager on Duty

性质：Full-time, permanent

截止日期：Midnight 03/09/2017

申请方式：阅读原文，点击链接申请。（如果链接打不开，请联系小编哟）

We’re proud to be one of the world’s leading airlines. Our long track record of success has been made possible due to our talented people, who share our passion for aviation and our commitment to being the best. That’s why we invest in careers, supporting you to explore interests and expand your horizons.

Cathay Pacific is looking for a talented and driven Manager on Duty, who will oversee and ensure daily airport operations run smoothly and efficiently whilst complying with established safety, security and quality standards. You will deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

To be successful, you will need demonstrable experience within an airport operational role, with a minimum of 1 years’ experience in a supervisory / management capacity. You will have the ability to handle and react effectively and spontaneously to a variety of different operational modes.

Key Responsibilities

• Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards

• Achieve absolute operational integrity, with zero safety defects and security infringements

• Manage the shift’s team to achieve operational excellence, being on time and error free

• Continuously drive improvement in operational performance, effectiveness and productivity

• Ensure and conduct regular Quality Control checks on station performance, including provision of service by suppliers

• Support and ensure the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

• Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork

Requirements

• Fluency in verbal and written English with Cantonese or Mandarin an advantage

• 3 - 5 years airport operational / customer handling experience

• Superior independent working capabilities with strong decision-making skills

• Self-motivated and committed leader who enjoys teamwork

• Strong customer service mentality with superior interpersonal skills

• Full technical knowledge and capability (multi-skilled) to perform each airport job function

• Understand all international regulatory safety, industry and operational requirements and trends

• Adapts to and embraces constant change

Competencies

• Analysis and Problem Solving

• Customer Focus