Our client is a world class design and manufacturing company, exporting some of the worlds most innovative and exciting products in to various industry sectors across the globe.

In order to manage export sales and look after importnat business clients in mainland China, they wish to recruit a Mandarin speaking Export Customer Services Coordinator. Your role as Mandarin speaking Export Customer Services Coordinator will typically focus on the following duties and responsibilities:

-   Ensure all customer orders are accurately entered on the system the day they are received

-   Liaise with customers on all order aspects through the appropriate method of communication to achieve mutually satisfactory agreed outcomes

-   Resolve Customer order queries and returns and manage in line with company protocols and deadlines

-   Accurately process credits in line with company protocols and deadlines

-   Ensure accuracy of shipping paperwork

-   Ensure all sales calls are dealt with in a professional manner either by personally or referred to the appropriate individual

-   Accurately update customer data base on Goldmine and Merlin according to company protocols and deadlines

-   Build and maintain harmonious professional working customer relationships

-   Fluency in both Mandarin and English, written and spoken

-   Strong customer service skills

-   Proven ability to effectively communicate at all levels with colleagues internally, and externally with customer and potential customers by phone and in writing

-   Intermediate to advanced MS office skills, Outlook

-   Demonstrable skills in entering an maintaining accurate records on CRM and accounting software

-   Strong track record of building and maintaining positive professional relationships both internally and externally

-   Self-motivated team player