每次当你打开发送邮件，输入收件人和 ”Hi, ×××”之后，就开始卡壳，这个邮件应该怎么开头好呢，开门见山提出请求还是委婉一点呢，给上司写邮件，应该怎么措辞好？哎呀，实在是太头痛了！

小编特意为各位职场宝宝准备了简单粗暴的正式邮件小贴士，拯救各位在商务邮件中挣扎的小伙伴，写邮件其实一点也不难哦！

The Essentials Of Business Etiquette 的作者Pachter说，“收件人通常会根据邮件标题来决定要不要打开这一封邮件，你应该选择一些能让收件人明白你邮件意图的标题。”

标题最好简单明了，能让人一眼看出你想传递的信息，大家比较常用的标题包括 Request、Questions和Suggestions 等等，一个好的标题能帮助你马上抓住收件人的注意，说不定对方马上就会打开你的邮件哦！

标题好了，问候语也很简单，一般最常使用的是Dear+收信人姓名。如果是寄信给长辈或领导、客户，加上称谓会比较正式，平级同事或合作伙伴直接写名字即可。

当遇到收信人不确定的时候，比如转寄给某项目的相关人员，可以用 

• To whom it may concern,（敬启者：）

•  Dear Sir or Madam,

 格式需注意的是，所有greeting后面要加逗号，然后空一行开始信件正文。

在详细表述前，一般需要一句提纲挈领的话告知邮件重点。

•  I am writing to inquire …  写信来询问有关 …

•  I am writing in reference to…这封信是关于…

回信的开头可以说 

• Thank you for reaching out to us regarding …感谢您联络我们 …

in reference to 和 regarding 是“有关”“关于”的意思。行文中使用会比较正式，我们熟悉的about比较口语化，邮件中最好不要用。对比感受一下：

口语：I’m talking about the meeting scheduled for next week.

正式：I am writing in reference to the meeting scheduled for next week.

正式：I am writing to you regarding the possibility of scheduling a meeting for next week.

这里in reference to与regarding的一点点不同在于，in reference to用于已经跟对方提到过的事而regarding的用法比较广泛。

商务邮件最重要的一点就是要简单明了！你的时间，收件人的时间都是很宝贵的，请直入主题，不要用大长句，这里不需要你得瑟自己的英语水平。

例如请对方查阅邮件附件

• Please review the attached documents thoroughly.

  请仔细查阅附件。

• I have attached the previously mentioned documents for your review.

  上述所提文件已附在文章附件请查阅。

• Please see the attached documents for a quotation of the requested services.

  请参阅附件内的服务相关报价。

通常我们会客气地说，辛苦、感谢、随时沟通之类的：

• If you have any further questions or concerns, please don’t hesitate to contact me.

如果您有任何问题欢迎随时沟通。

• Thank you for your time and consideration.

感谢您的宝贵时间。

• I look forward to hearing from you.盼复。

这里注意，只要首字母大写就可以了，不用全部大写哈！

• 
  

• Sincerely,

• Yours sincerely,

• Respectfully,

• Best regards,

签名档要跟着结尾敬语后面：

Sincerely,

John Smith

Sales Representative, Flooring Company

+886-900-000-000

• 请别人帮忙的邮件

At your convenience, would you please send me.....

客气一点，最后加上Thank you for your assistance.

如果是回答对方的问题，最后加上Hope this answers your question. Let me know if further detail/explanation would be helpful.

• 寻求意见

Our team would appreciate your insights/input on.....

Due to the short time frame for this proposal, prompt reply is greatly appreciated.

• 会议取消通知

I want to be mindful of your time and we don’t have any updates at this point; therefore I suggest that we cancel/reschedule today's meeting. If you disagree or need assistance, please let us know.

My apologies for the late notice, but I need to reschedule tomorrow's call. There remain a few open items we need to address, therefore I will send out a new invite once we agree upon a time.

• 道歉

My sincere apology for this unfortunate situation; I will address to my team immediately.

Again，please accept my most sincere apology.

• 文件草稿请求上司过目

Attached is the drafted xx file. It is still a work in process but I would like to see if anything immediately stood out to you as odd or worthy of follow-up.

• 休假或无法及时处理邮件时，自动回复内容可以参考以下句子

Thank you for you’re-mail. I will be out of the office on vacation from XXX - XXX with no access to e-mails. I apologize for any delay in response to your e-mail. I will respond to your e-mail as quickly as I can when I return to the office on Monday, April 18th. Thanks!

Thank you for you’re-mail. I am out of the office in meetings on XXX and XXX with limited access to e-mail. If you need immediate assistance, please contact me via my mobile phone. Thank you!

• 两个投诉句式

There were some small issues which we probably need your attention to look upon.

Due to the discrepancies in xxx issue we need your attention to resolve the problem.

• 连接词的使用

快抛弃BTW吧，在一个邮件里说起另外一件事情，你可以用in addition to/additionally/furthermore

• 多使用被动语态

邮件或者正式的文件里，被动语态会显得更专业。比如需要某样东西，把I need xxx改成xxx is required.是不是看上去专业多了？还有一个例子可以省掉主语，把句子结构改成It is+动词，比如It is proposed that/It is confirmed that...

• 多注意native speaker的用词

注意用他们常用的同义词替换你常用的。

以下是一些栗子：

1. Because of 可以用due to替代; 

请别人核实问题的时候不要只会用 check, clarify/verify/cross verify 都非常好用; 

2. 表示在某件事之前除了before 你还可以用 prior to; 

3. 表示在某件事之后除了用 after 还可以用upon (当然用法有一些区别，举例：Let's talk about this after you come back. 改成 Let's talk about this upon your return)

类似的同义词，如果用的时候不确定用法是否有区别，随时查字典即可。

邮件写好了，最后再检查一下收件人的地址是否正确，有没有附上正确的联系方式，有没有语法错误，字体和文字大小是否一致等等，别点了发送才来哭鼻子哦！