DEPARTMENT OF FOREIGN AFFAIRS AND TRADE
VACANCY
The Department of Foreign Affairs and Trade (DFAT) section of the Australian Consulate-General Guangzhou is seeking applications from Chinese nationals for the following Level 6 vacancy:
Consular / Passport Officer
Applications are invited from Chinese Nationals. Successful applicants are required to register with the Service Office of Foreign Establishments, Guangdong Province(if not already) prior to commencing employment.
Salary for the position begins at RMB 12,330 per month. This position is for an initial contract term until 30 June 2015.
A duty statement and selection criteria for the position are attached. Your application, written in English, must include:
a statement of claims for the position separately addressing each of the selection criteria (3 pages maximum);
curriculumvitae; and
contact details of two work-related referees.
Applications that do not address the selection criteria will not be considered.
Guidelines for addressing selection criteria can be found on http://www.guangzhou.china.embassy.gov.au/gzho/RecruitEn1.html
Important information relevant for applicants considering applying for this position: The duties of thisrole will expose the successful applicant to distressed Australian citizens and permanent residents, including detained, imprisoned, hospitalised, psychiatrically ill, destitute individuals and victims of crime. Frequent visits to monitor the welfare of Australians incarcerated in Chinese detention centres and prisons will be required. The position involves responding to consular emergencies outside ofusual business hours, and periodic overnight travel.
Applications should be sent to:
Human Resources Department,
Australian Consulate-General Guangzhou,
12/F, Development Centre, No. 3 Linjiang Da Dao,
Zhujiang New Town, Guangzhou 510623
Email:[email protected]
Fax:+86 20 3814 0140
Please note that applications submitted via e-mailshould be in either Word or PDF format. Human Resources Department will send out notification e-mails once the applications are received. Applicants who do not receive notification e-mails should confirm the delivery of their applications with the Human Resources Department.
For inquiries regarding this position, please contact the Human Resources Officer,Ms Rachel Zhang or Senior Administrative Officer, Mr Matthew Christie on +86 203814 0111.
Closing date for applications is 9.00am, Monday 14 July 2014
Late applications will not be considered.
Duty Statement
The successful applicant will be required to work as part of the Consular and Administration team under the direction of the Deputy Consul-General. The Consular Officer’s role is to assist with day to day management of the Consulate’s Consular and Passports program in South China. This includes processing applications for Australian travel documents, and case management of a diverseand complex consular caseload. This position requires fluency in written and spoken Mandarin and English. Cantonese language skills would be an advantage, but are not essential.
CONSULAR SERVICES (70%)
High level management of the consular case load - including arrests/detentions,hospitalisations, medical evacuations, deaths, assault, theft and whereaboutscases of Australian citizens and permanent residents. Maintenance of statisticsand written records of cases, including reporting to the Department of Foreign Affairs and Trade in Canberra. Maintenance of hard copy files of caseload documentation.
Drafting reports (in English) detailing developments in consular cases.
Accompany diplomatic officers on visits to imprisoned and detained Australians, and provide interpretation and translation as required.
Provision of advice to clients in relation to Australian Government services and Agencies,consular advice on local services such as lawyers, medical / dental facilities and emergency assistance. Maintenance of relevant information databases and localconsular information.
High level liaison with relevant Chinese authorities regarding the consular caseload. Accompany Australian consular officials to meetings as required and provide high-level interpreting services. Preparation of official written communication for Chinese authorities in both English and Chinese.
Assist with preparation of the Consulate’s consular contingency plans for South China.
PASSPORTS (20%)
Assist with management of the passport workload – including interviewing clients,accurate processing of applications within required benchmarks, confirmation of local information requested by other passport offices. Provision of accurate adviceto clients (including for complex Child passport applications), maintenance of passport records, and the regular archiving of passport application documentation.
Processingt ime-critical emergency passport applications.
ADMINISTRATIVE /PROTOCOL / NOTARIAL SERVICES (10%)
Management of protocol procedures for Australian diplomatic staff, including the renewal of diplomatic ID cards, and diplomatic visa applications.
Perform a range ofnotarial services.
Perform other dutiesas directed.
Selection Criteria
Ability to provide high level client services to a wide range of stakeholders, including professional management of difficult and distressed clients and clients experiencing difficulties of a sensitive nature.Demonstrated strong communication and negotiation skills, including an ability to effectively liaise with Chinese police, judicial, medical and government authorities.
Fluent in written and spoken English and Mandarin,Cantonese language skills would be an advantage (but are not essential).Demonstrated high level interpretation and translation skills including a soundability to prepare high-quality correspondence and reports.
Ability to interpret and implement Australian government legislation and policies, including an understanding (or the abilityto quickly acquire an understanding) of key principles of the Privacy Act 1988 and the Freedom of Information Act 1982.Experience in computer applications such as Microsoft Office, and ademonstrated ability to acquire a strong working knowledge of Consulatespecific computer applications.
Demonstrated sound judgement, problem solving skills,and an ability to work with limited supervision. Strong organisation and time management skills, including an ability to prioritise workloads, and work effectively as part of a team.
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