Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels, resorts and residences. Mandarin Oriental now operates, or has under development, 45 hotels representing over 11,000 rooms in 28 countries, with 19 hotels in Asia, 13 in The Americas and 13 in Europe and North Africa. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental, connected to the Group's properties.
Mandarin Oriental Hotel Group has branded and is managing the 85 luxurious Residences that are on the site adjacent to the Group's award-winning hotel in Knightsbridge. The development, which is known as One Hyde Park, compromises some of the world's most exclusive Private Apartments and a selection of leisure facilities.
One Hyde Park has introduced the internationally renowned service and facilities of the neighbouring Mandarin Oriental Hyde Park, London and allows owners to immerse themselves in the personally tailored care of its staff.
Our Mission remains to completely delight and satisfy our residents and their guests. We are committed to making a difference every day; continually getting better to keep us the best.
One Hyde Park is a lively and fun company where committed and engaged colleagues thrive to work at their full potential. Work hard and play hard is what drives our continuous success and encourages each and every team member to bring solutions and make a difference.
We are currently looking for an enthusiastic individual for the Night Concierge Assistant position. If you have the right attitude, passion and believe in a successful career, take the opportunity to apply here now.
- Welcome residents - first point of contact
- Assist residents with luggage, load luggage onto cars for delivery, provide luggage tags to residents and their guests requesting luggage storage
- Assist and greet residents and visitors with car doors on arrival
- Escort guests of residents to either the residential Concierge desk or the apartments
- Driving within the Residential premises - Parking residents and guests cars
- Cover the Night Manager when necessary including handling the cash flow, internal and external email and telephone correspondence, making arrangements for residents such as restaurant reservations etc.
- Similar position in luxury hotel or residences is preferable
- Must have clean driving licence and have at least 1 year driving experience
- Experience with driving high performance cars will be an advantage
- Excellent communication skills in all aspects, good organisational and administrative skills
- Proficient in Microsoft Outlook, Word and Excel
- Preferably good knowledge of the restaurants, bars, nightclubs, theatre shows and attractions in London
- To be passionate about delivering the very best service for your residents
- Approachable, helpful and self-motivated
- Willing to work a flexible schedule and bank holidays
- Experience handling cash flow and reporting (graphs, charts, data management) will be an advantage
- Additional languages would be beneficial
- Please note this is a full time permanent position
- We provide a comprehensive Benefits Package which includes
- Nutritious and High Quality Meals whilst on duty
- Complimentary Annual Hotel Guest Experience for employees
- Discounted Room Nights in any property within the hotel group
- Discount at F&B Outlets
- Private Healthcare provisions
- Company Pension Scheme
- Colleague recognition and reward programmes
- Exciting range of learning and development programmes
- Regular colleague social and wellbeing events
- Opportunities for promotion and transfer across the group
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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