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坐标：London
公司：Chiltern Railways
职位：Customer Service Ambassador
性质：Permanent, Full-time
待遇：￡26,530 a year
申请方式：点击阅读原文或见文末链接申请。（如果链接打不开，请联系小编哟）
We are now recruiting a Customer Service Ambassador for Marylebone station to join the Ambassador team. As part of the Ambassador team, you will be using new technology and new ways of working to delight our customers with a level of service they have not seen before. We have a team of energised, proactive and driven people who are motivated by doing the right thing for customers and each other.
The Customer Service Ambassador will be responsible for providing high class customer service through proactively responding to the demands of customer needs, and taking ownership of tasks. You will play a key a key role in promoting and ensuring station presentation and cleanliness are of a high standard at all times.
Key Accountabilities
• Deliver consistently high standards of proactive and reactive customer care and remain highly visible at all times
• Deal with anti-social behaviour, ensure own personal safety and that of others at all times in line with Swerve training and applicable company standards and procedures
• During special events and at times of disruption, ensure the safe management of crowds as outlined in the Station Overcrowding Procedure
• During engineering works, provide customer assistance and manage alternative transport
• Ensure that consistent and timely information is disseminated to all staff and customers using customer focused language in line with company Passenger Information during Disruption standards.
• To undertake the sale of all Chiltern Railways and National Rail products and services from all available ticket issuing systems in accordance with retailing standards
• Take responsibility for management and safe operation of ticket gates
This job will be shortlisted based on the following specification:
• Passionate about customer service, show drive and determination to achieving results
• Qualification - Needed C and above in Maths and English
• Takes ownership of tasks from beginning to end
• Ability to function as a team member and work within established procedures
• Confident in approach and professional at all times
• Desirable - Fluent in Arabic or Mandarin
Salary of £26,530 p.a.
We also, offer free leisure travel on our services and a final salary pension scheme.
If this sounds like the opportunity for you and you are intrigued to know more please complete an application
This job will be shortlisted based on the following specification:
• Passionate about customer service, show drive and determination to achieving results
• Qualification - Needed C and above in Maths and English
• Takes ownership of tasks from beginning to end
• Ability to function as a team member and work within established procedures
• Confident in approach and professional at all times
申请链接：
https://www.indeed.co.uk/viewjob?jk=7ba89cf2f2194a91&q=Mandarin&l=London&tk=1becsoa6518qvemv&from=ja&alid=578ddd08e4b0f63239bdd714&utm_source=jobseeker_emails&utm_medium=email&utm_campaign=job_alerts&rgtk=1becsoa6518qvemv
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