International SOS目前招聘一名客服代表，工作描述如下，感兴趣的请将CV邮件至[email protected]

Customer Service Executive (Beijing)

As one of the world leaders in remote and emergency health services, International SOSoperates 27 medical assistance centres across the globe. Operating 24-hours a day andstaffed by our qualified medical and security professionals, our Assistance Centres canrespond rapidly to any type of international medical emergency or call for assistance.

Major Responsibilities:

1. Ensure incoming calls are answered promptly, appropriately and courteously.
2. To be the first point of contact for the customers, service providers and colleagues.3. To document all matters related to each customer assistance service request.
4. To play the role as coordinator role in the course of service delivery to our clients.
5. To ensure adherence to standard Customer Service Standards and Procedures set byCompany or Client.
6. Provide quality assistance service solutions to the customers.

Qualification:

1. Bachelor degree and above;
2. Proficient English capability, third language is an advantage;
3. Strong communication skill;
4. At least one year customer service experience;
5. Available to work weekdays and weekends and able to do day and night shifts;6. Computer literate (MS Outlook, Word, Excel, net portals).

We encourage individuals with physical disability who meet the job criteria to apply for this position. 我们鼓励符合上述任职要求的残疾人士应聘该岗位。

工作地址

北京市朝阳区新源里16号琨莎中心一座105室

点击原文查看International SOS网站

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