IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.  We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk. 

Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.

·To answer and provide solutions via phone, email and instant chat system, log through ticketing system resolve and/or escalate all calls routed through the Information Technology Services system, providing courteous service to customers both on the telephone and in person whilst ensuring that all company standards are adhered too.

·To provide day-to-day Tier 1 operational support for IT users onsite or remote sites within APAC, EMEA and US region, covering 24x7 support to hardware, software LAN/WAN, Mobility, Audio & Video technology.

·To answer and escalate all IT inbounds calls within the Groups Service Level Agreement.

·Provide Tier1 hardware, software, network and mobility support for all IT Customers either directly or by engaging Tier2 or with 3rd party vendors for warranty exchanges and servicing.

·Escalate issues to the Tier2 support or other IT Support Group where incident or request/tasks cannot be solved or delivered by Tier1.

·To perform on-boarding/off-boarding and account management.

·Maintain a tidy and structured working environment.

·Comply with policies, standards, process and procedures.

·To assist team leaders with activities as required.

·Good and general working knowledge of Windows operating systems, IOS/Windows/Android mobile platform, Microsoft Office products, desktop & laptop hardware and peripheral equipment together with some networking knowledge specific to LAN/WAN and Cisco products.

· attitude, team player and keen to support customers towards achieving 1st Class Customer Service.

·Self-motivated, organized and patient problem solver.

·Technically sound with the ability to achieve competency for eventual upgrade to Tier2.

·Ability to work alone and without direct supervision.

·Excellent spoken and written English

·Some language skills in Mandarin and Korean language will be added advantage but not mandatory.

·Active participation and engagement in team activity.