·Have a full understanding of all Lancôme products and update the team’s product knowledge where necessary, primarily for Lancôme’s skincare ranges

·Attend, engage and participate in all brand training, and implement afterwards

·Monitor Icon products on a daily basis

·Be aware of competitor’s products and activity, communicating relevant information to line manager

·Have excellent knowledge of skin types, needs, and skin analysis

·Promote the brand expertise in skincare

·Complete all personal paperwork accurately, legibly and on time

·Be aware of account and personal targets and key performance indicator targets

·Closely monitor stock levels, following retailer guidelines, raising issues to line manager

·Be aware of and abide by store rules and regulations

·Assists the line manager and store management team in all aspects of the business

·Prepare well for launches/activity

·Deliver luxury service at all times, inviting customers back for a return appointment

·Generate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on skincare

·Make appropriate, personalised product and sample recommendations

·Have a strong focus on link selling and the recruitment of new customers

·Use confident communication and presentation skills when dealing with customers

·Develop the skincare business to ensure gain in market share and increase counter and brand ranking

·Show passion for people and products

·Maintain a clean and hygienic work area including testers and Diagnose tools

·Follow grooming guidelines to promote brand image

·Ensures customer communication standards are met

·Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions