If you’re as fluent in Mandarin as you are in creating memorable customer experiences, we’d like to take your career to a whole new level here at British Airways.  Being a key member of our ground team means you’ll touch on every aspect of our Mandarin-speaking customers’ journey with us. So you’ll pride yourself on achieving the very highest standards of service while adding the personal touches that create a home from home. 

China is a key market for BA. So your impressive grasp of Mandarin and cultural insight will make you ideally placed to deliver the kind of service our customers have come to expect. Whether you’re extending the warmest of customer welcomes or smoothing out potential issues that could compromise our service, you’ll be there for our customers every step of the way. Building relationships and creating rapport, you’ll help to forge the bond of a loyal customer relationship. 

Whoever is flying with us; wherever they are travelling, you’ll inspire confidence by winning their trust and exceeding their expectations. This is a role that demands much more than fluency in Mandarin. You’ll need a deep appreciation of the culture and an instinctive grasp of its sensitivities. You’ll combine empathy, a commercial mind set, adaptability and productivity. You’ll go above and beyond to deliver excellence; so no detail will be too small to escape your attention; because you understand that we’re a business that puts our customers at the heart of everything we do.  

Important Information:  This is a part-time, fixed term, contract, averaging 18.75 hours per week (some weeks could be less but many weeks will be 27 hours or over). Please only apply if you can work these hours.  There are no full-time positions available.  Shift lengths are either 5 or 9 hours, on a variable roster pattern which has been created to cover our Beijing and Shanghai flights. This means that working days and working shifts are not the same every week. Your initial training course however will be on a full-time basis (40 hours per week – 0800-1700) and will be 3-4 weeks in duration, mostly Monday-Friday. Payment will be on a full-time basis for this period. This role is based at Heathrow only and the earliest shift currently starts at 05:45.

 The full-time equivalent salary for this role on starting is £19,141, rising to £20,098 after 6 months.  Part-time pay would be pro-rated according to the average of 18.75 hours per week.  Shift pay is in addition to this and is variable according to which shifts are actually worked but on average it will equate to approximately £69 per month.

Please read the Job Profile carefully before applying for this role - fluency in English and Mandarin are essential, as is the right to live and work in the UK for 12 months or more (without sponsorship by BA) with the ability to work the hours per week required (for example, over 27 hours).