To support the Store Manager in managing and coaching the team and the successful running of the store whilst increasing sales turnover

-   Manage the store in the absence of the Store Manager

-   Increase sales and profit through the successful day-to-day running of the store

-   Coach and motivate staff and initiate staff incentive schemes in order to achieve sales and company goals

-   Consistently deliver brand vision in store and through exceptional customer experience

-   Deal with all staffing matters such as appraisals and disciplinary issues in the absence of the Store Manager

-   Coordinate rotas and overtime and manage budgetary and administrative processes

-   Monitor sickness and other absences such as holiday and maternity leave

-   Take ownership for the recruitment process from authorization to offer stage

-   Regularly update staff on business performance and new merchandise

-   Build relationships with customers

-   Lead by example by having a visible shop floor presence

-   Sales turnover figures

-   Team targets

-   Mystery shop results

-   Leadership

-   Communication

-   Commercial awareness

-   Customer Focus

-   Skills and Experience Required

-   You will have a strong and established retail background within the luxury market

-   Exceptional leadership and communication skills

-   Proven track record of successfully managing a sales team

-   Computer literate, including excellent knowledge of Microsoft packages (Word, Excel & PowerPoint)

-   Knowledge of Lotus Notes would be advantageous but not essential

-   Language skills, preferably Arabic or Chinese

-   Previous experience of Experience in a Supervisor or Assistant Manager role where they have been required to prioritise and multi-task various and competing demands

-   A good communicator with the ability to interface regularly with internal and external personnel at all levels

-   Ability to be discrete, confidential and reliable at all times