Tristar Worldwide is one of the largest chauffeur drives companies in the world, with owned operations on three continents and a network of service partners spanning over 80 countries.
We are looking for an International Co-ordinator to provide extended operational and administrative support to Hong Kong office out of hours along with support to the International & European Operations Centre’s. The working hours for this role are 13:00 hours to 01:00 hours on a 4 on, 4 off shift pattern.
- Must have fluent spoken and written English
- Must be fluent in spoken and written Mandarin and Cantonese
- Other European languages a plus
- Excellent customer service and telephone skills
- Experience of prioritising and effectively communicating customer requirements
- Good UK and worldwide geographical knowledge
- IT literate with ability to use different software applications
- Accurate data entry
- Numerate
- Be able to demonstrate experience resolving customer queries
- Be confident with a good eye for detail
- Ability to work under pressure and to meet deadlines
- Ability to multi-task and manage the administration process
- Flexibility around working hours
- Ability to work independently as well as part of a team
- Covering out of hours calls, emails and allocations from our Hong Kong office, responding to clients in Cantonese, Mandarin and English
- Respond and pro-actively manage real time issues as they arise
- Allocation of international work to the appropriate affiliate
- Review work to ensure affiliate confirms service requests and has actioned any amendments (if applicable)
- To provide pro-active customer service in the event of a query
- Liaise with affiliates and clients (if appropriate) to ensure the error free completion of all requested journeys
- Respond to and follow up on customer requests for estimates and quotes
- Costing of international journeys
- Where necessary to support other areas of the business
- Ad hoc tasks
- Possibility of being involved in Hong Kong Roadshows cover
我们旨在创造三赢局面，相信我，您不会失望。也请不要走开，因为这个平台需要与您一起携手！我们的梦想是建立一个英国最大最正规的职业平台，让每一个在英华人都有职场归属感。
嘘！我知道我们现在力量还很微薄，也有很多不足，可是梦想还是要有的！说不定通过努力就能实现呢！您说呢？期待您的关注与指导！更多详情及信息可登录ideaboxesuk官方网站http://www.ideaboxes.co.uk获取。
