As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time (40 hours per week) position in scheduled 8-hour or 10-hour shifts on our Night Shift. The Night Shift runs from 22:30 to 09:00.

We are open 24/7 and are looking for flexible candidates to join us in August 2016.

-   You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails

-   Deliver a high level of customer service

-   Actively participate in various projects within the department

-   Promote the Booking.com culture along with your colleagues

-   Our ideal Candidate will have excellent communication and problem solving skills

-   Takes responsibility and ownership

-   Is passionate about helping customers

-   Fluent in both written and spoken English and Mandarin

-   Available full-time (40 hours per week) and flexible in work schedule

-   In possession of a valid work-permit for the UK

-   Full-time (up to 5 weeks) paid training

-   Work schedule 4-6 weeks in advance

-   International working environment

-   Convenient office location in London

-   25 holidays per year (on full time basis)

-   Free meal every day

-   Quarterly Bonus Plan – 12% of your salary, based on set targets

-   Premium pay for certain hours worked at evenings and weekends