SITEL is a global telecommunications firm that works in partnership with big brand names.

Working in partnership with companies that pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos. With sites stretching from Canada to New Zealand and over 60,000 employees worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress. Whether you would like to continue your career in a customer service focused operation, are interested in learning and development or have always seen yourself as a future IT professional, SITEL provides a career map through which the possibilities are refreshing and progressive.

We are currently recruiting for Multilingual Customer Service Advisors to join our supportive team, working in a fast paced and positive environment, where you are helping people in potentially challenging situations. The different lines of business offer the opportunity for you to become cross skilled as well as adding variety to your day.

This is an inbound call campaign for UK Visas and Immigration. Your role is to help and give advice on pre application queries for all lines of business including educating the customer around the Gov.uk website.

Visa and immigration

·  Provide information on visa requirements (Maintenance, financial requirements, Knowledge of Language and Life, Switching visas and how dependants apply)

·  Provide information on fees and processing times

·  Give advice on extending visas

·  How to make application from inside the UK (including booking premium appointments)

·  Directing customers to where to go for applying outside the UK

·  Immigration rules

·  Settlement and Naturalisation

·  How to report immigration crimes (domestic violence, arranged marriages, child endangerment)

European Nationals

·  Providing information to EU nationals on residency permits and work permits

·  Providing information to EU nationals on how family members apply to come to the country

·  Treaty rights

Nationality

·  Providing information on processing times

·  Signposting nationality enquiries and giving options and information

Education

Min GCSE or equivalent

Experience Target

Inbound customer service experience preferred.

Knowledge/Skills/Abilities

·MUST HAVE LIVED IN THE UK FOR A MINIMUM OF 3 YEARS (with 5 years address history needed)

·Good communication skills, organisation, confident and able to explain complex information over the phone.

·20 days holiday + statutory bank holidays

·Excellent Career Opportunities & award winning training programmes

·A fun working environment

·Free NVQ’s onsite

·Reduced Gym Membership

·Eye Care Vouchers

·Pension schemes

·Corporate discounts

·Childcare Vouchers

·Free Fruit Mondays

·Q card - offers discounts for various companies including retail, travel & hospitality