坐标：Hemel Hempstead, Hertfordshire
公司：ASOS
职位：Customer Care Advisor
性质：Full-time (shift pattern from 6am – midnight)
申请方式：阅读原文，点击链接申请。（如果链接打不开，请联系小编哟）
A Bit About The Team
Our Customer Care team deal with all our customer queries whether its fashion advice or chasing a customer’s order. Our customers contact us via email but we also use live chat, telephony and social media channels to resolve any queries.
Customers of ASOS contact Customer Care when they have a problem or they need something. We’re responsible for handling all these contacts from around the globe and ensuring we answer them with speed and deliver a service that is better than anyone else.
The Role
Working primarily with the team of Customer Care Specialist Advisors - building a team within Customer Care to be part of our International Centre of Excellence. You will also work closely with other teams within Customer Care including Knowledge & Optimisation, Real Time, Profit Protection and Customer Experience.
Responsibilities Include But Are Not Limited To
To ensure customers queries are answered with the aim of a first time resolution
To ensure that queries are responded to within our agreed response time
To ensure the best Customer Care experience is given to all customers
To achieve KPI’s whilst maintaining excellent quality
To handle customers across different platforms, including Social Media, Email and Live Chat
To handle high-level customer escalations
You will work with your colleagues across Customer Care to identify and highlight trends inany customer queries
To handle when suitable, translations across your market
To support and promote our Customer Care business processes when dealing with customer queries
Skills And Experience You Will Need
Proven previous experience in a Customer Care role (face to face or in a contact centre)
Good PC and typing skills
Excellent written and verbal communication skills
Ability to work in a team
Good attention to detail
Flexible to work shifts
We really love hearing from you but before applying please ask yourself the following…
Is this role a good match for the direction I’d like to take my career in? We want to really know why you have chosen this career.
Do I have all the skills and experience required for this role? Be realistic. We will only consider applications that demonstrate relevant skills or the potential to match the role requirements.
Spell Check. As simple as it sounds make sure your application is to the highest standard. You will be surprised at how many people apply with spelling mistakes on them.
免责申明：本文观点并不代表IDEABOXES LIMITED立场。更多的工作相关细节，请与雇主直接联系会更有效率哟！谢谢大家一如既往的支持！
关于IDEABOXESUK
IDEABOXESUK是一家made in London的职业咨询猎头公司。致力于帮咱华人在英国找到自己的career path。在这里，周一至周日，我们会分享英国华人的工作资讯和英国职场的各种事儿
我们旨在创造三赢局面，相信我，您不会失望。也请不要走开，因为这个平台需要与您一起携手！我们的梦想是建立一个英国最大最正规的职业平台，让每一个在英华人都有职场归属感。
嘘！我知道我们现在力量还很微薄，也有很多不足，可是梦想还是要有的！说不定通过努力就能实现呢！您说呢？期待您的关注与指导！更多详情及信息可登录ideaboxesuk官方网站http://www.ideaboxes.co.uk获取。
