Hot Pot Digital is a full-service digital marketing, branding and creative agency focused exclusively on reaching the Chinese consumer online.

Based in London, Beijing and New York, Hot Pot Digital has a strong focus on the fashion, luxury and hospitality sectors and works with iconic brands in each of these fields.

The successful applicant for this GM role will join a rapidly growing team of entrepreneurial individuals with significant branding, marketing and digital experience within China, as well as in international markets.

-   Client Service

-   Ensure overall client satisfaction on all Hot Pot Digital accounts

-   Manage Account Management and Production team performance to deliver on client KPIs

-   Act as Key Account Director on selected major accounts

-   Work with Managing Director to deliver on business growth goals

-   Overall responsibility for meeting new business targets

-   Identify and qualify new business opportunities, lead pitches, proposal generation, closing

-   Growth opportunities: delivering additional revenue streams with existing client base

-   New product and service development

-   Oversee execution of Hot Pot Digital’s marketing strategy: PR, awards, thought leadership, blog, SEM, paid, social

-   Team growth: hiring, retention, developing of staff

-   Manage and develop internal training systems

-   Build on and further develop Hot Pot Digital internal company culture

-   Drive team creativity and innovation across product, campaign and internal procedures

-   HR management and troubleshooting (together with office manager)

-   Manage quarterly performance review process

-   Responsibility for P+L on all client accounts

-   Overall responsibility for company P+L

-   Manage office manager and grow operations team as necessary

-   Run day-to-day operations at Hot Pot London office

-   In-depth experience of working with brands in mainland China

-   Extensive  branding, marketing and communications experience

-   Fluency with Chinese digital, social media and eCommerce environment highly desirably

-   Proven ability to source, lead and close deals with major brands in an international landscape

-   Proven ability to grow, structure and lead teams

-   Experience in one of the following sectors: fashion, luxury, hospitality, FMCG

-   Cross cultural fluency a must

-   Spoken / written Chinese strongly desirable

-   University Degree