·Work directly with customers via e-mail, phone, chat, and social media

·Work with warehouse and/or logistics partner companies to resolve inquiries & exceptions

·Respond promptly to all customer inquiries

·Obtain and evaluate all relevant information to handle inquiries and complaints

·Handle and resolve customer complaints

·Manage customer accounts

·Record customer contacts: comments, details, and action taken

·Communicate and coordinate with internal departments

·Follow-up on customer interactions

·Escalate customer issues as necessary for timely resolution

·A professional, positive, and enthusiastic attitude – customer centric

·Bilingual (may be required) – English + other language

·Interpersonal skills

·Communication skills - verbal and written

·Listening skills

·Problem analysis and problem-solving

·Attention to detail and accuracy

·Knowledge of customer service principles and practices

·Adaptability

·Initiative

·Stress tolerance

·Willing to work weekends if needed 

·Computer literate – Gmail, MS Office (Word & Excel)

·Ability to type 40 WPM

·Generally requires a minimum of two (2) years related experience, typically in a contact center environment.

·Associate’s degree in Business or related field preferred, or a combination of education and equivalent experience.